Vacancy Details

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Head of Operations – Regeneration, Planning and Housing Directorate

Hammersmith and Fulham Council

c£70k p.a

Hammersmith & Fulham Council Town Hall, King Street Hammersmith London W6 9JU


Full Time


24/07/2017 at 12:00 PM


Hammersmith and Fulham Council

Vacancy Description

About the role

Hammersmith and Fulham is a borough that benefits enormously from a rich diversity of iconic buildings, conservation areas, successful businesses, major centres of health and education and three famous football teams.  It is also a highly desirable place to live. It is constantly evolving and reshaping itself to meet the needs of its changing population, in what is one of London’s most densely populated areas.

Hammersmith and Fulham Council are hugely ambitious and constantly striving to be the best.  Our newly combined Regeneration, Planning and Housing service is at the heart of what is to come. We are passionate about place-making, matching the expectations of our residents with high quality homes including affordable housing, and creating places where people will aspire to live and work. 

We are looking to recruit a Head of Operations who would oversee the property services team, looking after c17,500 tenant and leasehold properties. The team are responsible for managing the day to day repairs service through our contractor (Mitie), planned maintenance and capital work, engineering and compliance, business intelligence and health and safety.

As the strategic lead, you will build and lead a team that is cohesive and delivers joined up customer- focused services, is responsive to customer needs, and which meets required service and safety standards. This will include the effective management and delivery of responsive, planned, cyclical and engineering works.

Key to your success will be your ability to provide essential strategic direction that ensures work is carried out on time, to budget and procured in a manner that provides value for money and essential quality assurance.

About you

We are looking for an experienced senior manager, who has a positive and proactive approach, can drive change, and has a commitment to providing excellent customer service.

About us

Our Regeneration, Planning and Housing Service is highly regarded and incredibly successful, consistently featuring in the top performing London Boroughs. We’ve achieved this by adopting lean processes, reducing bureaucracy and committing to developing and supporting our staff so they can perform at their very best.

It is a fantastic place to be based for your career right now and it’s never been a better time to join us.

Application process

We wish to make the application process as straightforward as possible and we just ask that you complete our online application form providing further information against just a couple of specific questions.  You are also welcome to attach your CV to further support your application.

For informal enquiries, please contact Eleanor Clarke or Sue Wait at Jobsgopublic SmartSearch, our retained consultants, on 020 7427 8255 or email

Closing date: 12 noon, Monday 24th July

How to apply

This recruitment campaign is being managed by Jobsgopublic's SmartSearch – the innovative resourcing service that targets quality candidates for executive, managerial and specialist vacancies.

Please apply on line by clicking on the link below

Further information on this vacancy

More Information

For informal enquires please contact Eleanor Clarke, our recruitment consultant, by email at